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Service Analyst with French

pracodawca Cyclad Praca (Polska)

Service Analyst with French
Warszawa

For our Client, who is a values-driven company with a passion for life at home, we are looking for French speakers that want to become a Service Analyst and join their team in Warsaw. We do not demand any technical experience, we would like to share our knowledge with IT enthusiasts.

Job specification:
• Monitor all open support cases, escalate if necessary and keep the end user informed
• Receive and take ownership for all IT support needs coming in through various support channels
• Perform all daily tasks according to set processes, rules and guidelines
• Register, analyse, prioritise, assign and/or solve all in-coming cases during the agreed lead time
• Be responsible for end user communication at IT Operations and Shared Services
• Share knowledge with colleagues, i.e. by using a common knowledge database

Requirements:
• You should be social and service minded team player with an interest in IT
• Have a very good command of French and English, preferably Polish as well
• Be flexible and ready to work on weekends, bank holidays and on shifts (possible working hours 7 am - 10 pm)
• Have the ability to put the end users’ needs in focus
• Enjoy cooperation and sharing knowledge with all co-workers

We offer:
• Employment contract because we would like you to stay with us longer
• To develop and build your skill with us – together we will create development path that will suit your needs
• To ensure the safety of you and your family - medical care, Pension Plan and Accident Insurance
• To give you the opportunity to choose additional benefits ex. cafeteria programme (including eg. Multisport card), possibility to work from home from time to time, and last but not least regular work-site massage

In accordance with the Act of August 29, 1997 on the protection of personal data, Cyclad Sp. z o.o., headquartered in Warsaw, is the data controller. Data are processed for the recruitment purposes, and potential employers or Cyclad companies from outside the European Economic Area may have insight into the data. Each candidate has access and possibility to edit his data. Providing data is optional but necessary to take part in the recruitment.

If you are interested, please send your CV to: rekrutacja@cyclad.pl including reference number: CC18/SERVICEANALYST/WARSAW/PRACUJINFO/171

Please enclose the following statement in your application:
„I hereby authorize Cyclad Sp. z o.o., headquartered in Warsaw, to process my personal data for the purposes of this and the future recruitment processes and I agree to be contacted through telecommunications terminal equipment in order to receive job offers corresponding to my qualifications.”

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Opublikowano 26-02-2018
Wyświetlono: 161 razy